About the Initiative

Launched by the National Program for Happiness & Wellbeing in support of the National Campaign “volunteers.ae,” the Mental Support Line is one of the main initiatives under the umbrella of the Higher National Committee for Regulating Volunteering.

Aiming to elevate mental health in the community, our line is there to provide mental support to individuals. Our line is to provide mental support via a group of trained volunteers including leading psychologists and mental health professionals. The service is provided in a safe and confidential experience via phone and digital channels, to help the community cope with mental challenges resulting from the ongoing COVID-19 pandemic.

The Mental Support Line is a dedicated service to provide basic mental support and is an initiative by the National Program for Health and Wellbeing and in collaboration with:

In Support of

Objective

Provide safe and confidential mental support to individuals who are impacted, both directly and indirectly, by COVID-19.

We Serve
  • Infected individuals or their relatives.
  • Individuals who lost a loved one to COVID-19.
  • Any individual affected emotionally by public health and safety measures.

We are here for you

Working hours

8 am - 8 pm Daily

Terms & Conditions

Thank you for your interest in the Mental Support Line. By using this service, you agree to the Terms and Conditions described below. The telephone service is being delivered by a team of eligible volunteers who have undergone a stringent recruitment process and received relevant training; They will be working either in the call center providing general support or provide more specialized support dependent on their skillset. This service is provided for citizens and residents of UAE only.

This service has been established to provide psychological support during these unprecedented times. The aim of the phone service is to provide immediate, accessible, short-term help to people needing support to deal with the current crisis that is overwhelming their capacity to cope. It aims to help people in crisis, whatever that crisis may be, find immediate relief from emotional distress, explore coping strategies for the current crisis, provide suggestions for online resources/ information, signpost them to appropriate services, open pathways for longer term solutions to underlying issues or preventative measures, and focus specific next steps the contact can take to follow-up on after the contact. The phone service seeks to achieve these aims by supportively engaging with the contact in an empathic, collaborative, non-judgmental and empowering process. The phone service does not provide medical advice, diagnosis or treatment of any conditions. The service does not accept any liability for any injury, loss or damage incurred by use of or reliance on the information provided. The service securely records the phone sessions. De-identified conversations may be used for the purposes of evaluation of service as well as any research purposes.

Recording the calls is not authorized by the beneficiary, this includes publishing the calls or any part of it in any means or in social media.

Any topics not relevant to the aim of this initiative is not permitted and the specialist has the right to end the call at its own discretion